by admin | Mar 3, 2026 | Articles, Customer Experience & BPO, Manufacturing
In manufacturing, delays snowball. A missed PO acknowledgment turns into a lead time surprise. A vague shipping update becomes a production fire drill. And a missing CoC or SDS? A customer audit. When your suppliers are spread across Canada, the US, UK, and Australia,...
by admin | Feb 25, 2026 | Customer Experience & BPO, News
Cost remains the biggest factor shaping customer experience spending as companies move into 2026, according to a Nearshore Americas report. Citing David Rickard of Everest Group, the report said that cost has never gone away and it’s still going to be the number...
