Touchstone

For 20 years, Touchstone Communications has provided leading companies in the U.S., Canada, and UK with extraordinary results and value. We offer omni-channel and BPO services in four offshore locations. Most often we provide a team of exclusive, dedicate agents and leadership for an all-inclusive monthly fee per agent. This fee included training, QA, Agents, team lead, and supervisor as well as omni-channel technology (and licenses) and a secure environment including our newest PCI-Compliant facility.

Read our white papers here:

9 Things You Should Know When Outsourcing
Omnichannel Humans
What Touchstone offers its clients
Better people. Better tools. We hire better talent by offering top wages, bonus opportunity, superior training, and advancement opportunities for men and women. We then equip them with superior technology including a true omni-channel platform that enables agents to seamlessly engage and communicate with customers across all channels without transfer including voice, live web chat, SMS, email, and more. We typically provided dedicated teams to our clients that act as a remote workforce.

Touchstone Communications offers true omni-channel service, PCI-compliant environment, Excellent English and customer service skills with specialization in travel, e-retail, mortgage, BPO and inbound services.

How Touchstone outshines the competition
Performance. We align goals with our clients and then deliver results. We measure what we manage. We have a long list of clients that have been growing with us for years.

Touchstone company structure
We are a U.S. based company that owns and operates offshore facilities. we are privately owned by a small group that includes our CEO and CMO who own most of the company. We founded the company initially to serve the financial service industry and grew into the solar, call analytics, travel, e-commerce, and logistics industry. We typically charge by the agent per month. We are PCI-compliant and can handle sensitive credit card data with proper securities in place on the network and the physical facility.

Sample highlight service offering of Touchstone
Our newest PCI-Compliant facility is offering introductory pricing as low as $9 per hour. This is an opportunity for a larger client to have a dedicated facility or for smaller clients to have new, state-of-the-art resource at their service.