Image Source: https://www.customercontactweek.com/ccw-lasvegas/
LAS VEGAS — Shaquille O’Neal will serve as the featured keynote at Customer Contact Week Las Vegas, set for June 22-25, 2026, at Caesars Forum. This conference brings together more than 5,000 attendees to explore strategies, technologies and trends shaping the industry.
O’Neal, a four-time NBA champion, headlines a speaker lineup designed to draw executives and industry leaders from across the customer contact sector. Customer Contact Week Las Vegas will include more than 181 hours of programming and participation from companies representing 54% of the Fortune 100.
Other featured headliners include Rebecca Jarvis, chief business, technology and economics correspondent at ABC; Lisa Vanderpump, business mogul, author and philanthropist; Tabatha Coffey, TV host and author; Chris Barton, founder of Shazam; Damola Adamolekun, CEO of Red Lobster; Bryan Stoller, vice president of customer support and advocacy at United Airlines; and Nicole Kyle, chief product officer at CMP.
Customer Contact Week is the industry’s annual gathering for customer contact leaders seeking new strategies, emerging technologies and practical insights. The conference agenda will focus on digital transformation, generative artificial intelligence, remote work, leadership and culture, and customer experience best practices.
The event will also feature the Executive Leadership Exchange, an invitation-only program for senior executives to benchmark strategies, discuss pressing business challenges and explore new approaches to customer value and growth.
CCWomen, a networking community for women and allies in the customer contact industry, will return with workshops and professional development sessions aimed at building connections and supporting career advancement.
Attendees will also have access to the CCW Expo Hall, where exhibitors will present technologies and services in AI, analytics and customer experience management through live demonstrations and one-on-one meetings.