Industry Reports & Analysis
Deep-dive research, compensation data, and market trends to help you navigate the global Business Process Outsourcing economy.
The 2026 Outsourcing Landscape: Changing drivers behind outsourcing decisions and implications for vendors & clients
Outsourcing trends 2026 show buyers prioritizing AI, resilience, and outcome-based services over cost-only outsourcing models.
The 2026 Outsourcing Landscape: Changing drivers behind outsourcing decisions and implications for vendors & clients
Executive Summary Outsourcing in 2026 is still about delivering results when conditions are tight. Companies need stable operations and consistent customer experience at the same time budgets are under pressure, risk is higher, and key skills are harder...
Philippines IT‑BPM Outlook 2026: Where Growth Is Really Coming From
Executive summary The Philippines IT BPM industry is heading into 2026 with a clear shift. More of the growth is coming from higher value work, even though big contact center programs still drive the bulk of the volume. Export revenue was reported at $29.5B in 2021,...
Outsourcing in the Philippines: The Rise of Global Capability Centers and Captive Models
Executive summary Global Capability Centers, often called GCCs, are no longer just back-office support hubs. Over the past five years, they have expanded rapidly in both size and strategic importance. Today, enterprise-owned offshore and nearshore centers are handling...
How AI Is Reshaping Global Labor Markets
Executive summary Artificial intelligence (AI), especially newer generative AI tools, is changing the big labor-market question. It’s less about “Will machines replace people?” and more about “Which parts of jobs will AI handle, which parts will people still do, and...
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