by Michael Corpus | Apr 20, 2026 | BPO Workforce Trends, News
Image Source: https://business.inquirer.net/576676/foundever-clinches-tesda-certification-for-cx-training-program MANILA — Foundever’s recent certification from the Technical Education and Skills Development Authority is highlighting a broader shift in the...
by Michael Corpus | Apr 20, 2026 | BPO Workforce Trends, Legal, News
Image Source: https://arstechnica.com/tech-policy/2023/09/senate-confirms-biden-fcc-nominee-finally-giving-democrats-a-3-2-majority/ MANILA — A new U.S. crackdown on offshore telecom call centers could put fresh pressure on the Philippine BPO industry, but the bigger...
by Michael Corpus | Apr 17, 2026 | BPO Workforce Trends, News
Image Source: https://www.facebook.com/photo/?fbid=1254928153408451&set=pcb.1254929343408332 MANILA, Philippines — Business Process Outsourcing (BPO) workers joined the two-day nationwide transport strike, warning that rising fuel prices are disrupting commutes...
by Michael Corpus | Apr 17, 2026 | BPO Workforce Trends, News
ADDIS ABABA, Ethiopia — Ethiopia’s bid to expand its BPO sector will depend on artificial intelligence, not cheap labor. According to a commentary analysis by Mikael Alemu of Birr Metrics, a newly announced $25.56 million BPO project and planned 3,000-seat facility...
by Michael Corpus | Apr 16, 2026 | BPO Workforce Trends, News
MANILA, Philippines — As Women’s Month highlights women’s growing role in the workplace, women at TELUS Digital Philippines are helping lead digital upskilling efforts in the business process outsourcing industry as artificial intelligence and automation reshape...
by Michael Corpus | Apr 16, 2026 | BPO Workforce Trends, News
image source: https://files01.pna.gov.ph/category-list/2026/03/24/dumaguete-inspiro-groundbreaking-jfp-photo-march-24-2026-1.jpg DUMAGUETE CITY, Negros Oriental — BPO firm Inspiro is expanding to a larger site in Dumaguete City and preparing to open about 300 more...
