by admin | Feb 27, 2026 | AI & BPO, News
NEW YORK — JPMorgan Chase CEO Jamie Dimon said artificial intelligence has already displaced some employees inside the nation’s largest bank, but he said the firm is moving affected workers into other jobs as it expands AI across the company, Feb. 25, 2026. Speaking...
by admin | Feb 25, 2026 | AI & BPO, News
MANILA, Philippines — Philippine business process outsourcing (BPO) firms are starting to test agentic AI (AI that can handle a task end-to-end with less hand-holding) to speed up work. Amazon Web Services (AWS) Philippines Country Manager Precious Lim said at a media...
by Michael Corpus | Feb 25, 2026 | AI & BPO, News
Artificial intelligence will not replace call center workers, but will make them more effective by simplifying the software they use, a contact center executive said. Vasili Triant, chief executive of UJET, said AI is more likely to turn call center agents into...
