by Michael Corpus | Apr 20, 2026 | AI & BPO, News, Workforce & AI
Image Source: https://www.reuters.com/business/us-fcc-votes-advance-wireless-spectrum-auction-avoid-aviation-standoff-2025-11-20/ Global outsourcing is moving beyond its low-cost labor model as new policy moves and artificial intelligence reshape how companies deliver...
by Michael Corpus | Mar 25, 2026 | AI & BPO, News
image source: https://share.google/EU1X50iUgk18bpHzx Qualtrics has launched new artificial intelligence tools designed to help companies capture customer feedback across more channels, analyze it faster, and respond in real time. The company made the announcement in...
by Michael Corpus | Mar 25, 2026 | AI & BPO, News
source: https://share.google/gMc8WcSsJ2PaQMP0c SAN JOSE, Calif. — Adobe said Monday, March 16, 2026, that CEO Shantanu Narayen will step down after 18 years in the role, starting a leadership change as the company faces growing pressure to move faster in artificial...
by Michael Corpus | Mar 25, 2026 | AI & BPO, Business, News
image source: https://www.facebook.com/photo?fbid=1415990507236912&set=a.686523420183628 SAN FRANCISCO — Zendesk said it plans to acquire artificial intelligence firm Forethought to expand its autonomous customer service capabilities, marking its largest deal in...
by Michael Corpus | Mar 25, 2026 | AI & BPO, News
source: https://www.stellantis.com/en/news/insights/bengaluru-technology-development-hub NEW DELHI, India — AI chatbots are beginning to replace routine customer-service work in India’s call-center industry, threatening jobs in a sector that employs about 1.65 million...
by Michael Corpus | Mar 25, 2026 | AI & BPO, News
source: https://sea.peoplemattersglobal.com/news/workforce-planning/ai-layoffs-backfire-as-33percent-of-companies-lose-critical-skills-and-expertise-report-48771 CAVITE, PHILIPPINES — AI-driven layoffs are backfiring, with two-thirds of companies that cut jobs for...
