by Michael Corpus | Mar 6, 2026 | Industry Report, Telecom & Outsourcing
Executive Summary Outsourcing in 2026 is still about delivering results when conditions are tight. Companies need stable operations and consistent customer experience at the same time budgets are under pressure, risk is higher, and key skills are harder...
by Michael Corpus | Mar 6, 2026 | Industry Report, Philippine IT-BPM Industry
Executive summary The Philippines IT BPM industry is heading into 2026 with a clear shift. More of the growth is coming from higher value work, even though big contact center programs still drive the bulk of the volume. Export revenue was reported at $29.5B in 2021,...
by Michael Corpus | Mar 6, 2026 | BPO Workforce Trends, Industry Report
Executive summary Global Capability Centers, often called GCCs, are no longer just back-office support hubs. Over the past five years, they have expanded rapidly in both size and strategic importance. Today, enterprise-owned offshore and nearshore centers are handling...
by Michael Corpus | Mar 6, 2026 | Industry Report, Workforce & AI
Executive summary Artificial intelligence (AI), especially newer generative AI tools, is changing the big labor-market question. It’s less about “Will machines replace people?” and more about “Which parts of jobs will AI handle, which parts will people still do, and...
