News & Updates
Amazon: BPO firms test Agentic AI to speed up work
Agentic AI BPO firms Philippines are testing tools to speed workflows, boost productivity, and elevate higher-value work.
PH gov’t steps up fight vs cyberattacks, misinformation
The PH government steps up efforts vs cyberattacks and misinformation, strengthening cybersecurity ties with Canada and Japan.
EU lawmakers eye new pause on US trade deal after tariff ruling
EU lawmakers may pause the US trade deal after a tariff ruling, citing legal uncertainty and shifting US trade policy.
Telstra expands offshoring plan with 442 tech roles
Telstra is offshoring 442 tech roles to Infosys as part of enterprise reset plans and AI-driven restructuring efforts.
Cost tops CX spending priorities in 2026
Cost leads CX spending priorities in 2026 as AI adoption remains experimental and buyers face a crowded vendor market.
IBM triples entry-level hiring as peers cut staff for AI
IBM is tripling entry-level hiring despite AI-driven layoffs elsewhere, betting on redesigned roles and long-term talent growth.
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