by admin | Feb 25, 2026 | Customer Experience & BPO, News
Cost remains the biggest factor shaping customer experience spending as companies move into 2026, according to a Nearshore Americas report. Citing David Rickard of Everest Group, the report said that cost has never gone away and it’s still going to be the number...
by admin | Feb 25, 2026 | News, Workforce & AI
IBM is tripling entry-level hiring, a move the company is framing as a long-term bet as AI changes what junior jobs look like. This unfolds in contrast with many companies announcing layoffs because of mass AI adoption. Nickle LaMoreaux, IBM senior vice president and...
by admin | Feb 25, 2026 | BPO Workforce Trends, News
FEBRUARY 18, 2026 — Back-to-office mandates are putting new pressure on BPO providers that expanded remote contact center delivery after the pandemic. In an industry commentary released Wednesday by Ryan Strategic Advisory, it noted that the return-to-office mandates...
by admin | Feb 25, 2026 | News, Uncategorized
JANUARY 2026 — New research cited by Intelligent Sourcing suggests BPO buyers are more likely to choose accredited providers. Thus, trust in sales teams remains weak across key markets. In a report by Ryan Strategic Advisory earlier this year. It showed that 75% of...
by admin | Feb 25, 2026 | News, Workforce & AI
AI use is rising fast in Singapore and Malaysia, but workforce readiness is lagging and could shape which organisations see gains in 2026, workforce intelligence company Epitome Global said. The firm’s aggregated skills assessments across both markets from 2023 to...
