by Michael Corpus | Apr 20, 2026 | Uncategorized
Image Source: https://www.reuters.com/world/uk/uks-capita-flags-up-140-mln-pound-cash-outflow-2024-2024-12-17/ LONDON — Shares of Capita plunged 15% on Monday after the British outsourcer warned margins will fall in 2026, as a collapse in its call center business...
by Michael Corpus | Apr 20, 2026 | Uncategorized
Automated support has become one of those buzzwords everyone throws around, but few actually explain. A few years ago, it meant those clunky chatbots that could barely answer basic FAQs. Fast forward to 2026, and now we’re talking about AI agents that can resolve...
by Michael Corpus | Mar 9, 2026 | BPO Workforce Trends, News, Uncategorized
Cebu City Mayor Nestor Archival CEBU CITY, Philippines — Cebu City has launched its “Cebu City 24/7 Service” program, also called “Mayor of the Night,” to provide government services beyond regular office hours for night-shift workers, March 2. The initiative is...
by admin | Feb 25, 2026 | News, Uncategorized
JANUARY 2026 — New research cited by Intelligent Sourcing suggests BPO buyers are more likely to choose accredited providers. Thus, trust in sales teams remains weak across key markets. In a report by Ryan Strategic Advisory earlier this year. It showed that 75% of...
