News & Updates
Telstra expands offshoring plan with 442 tech roles
Telstra is offshoring 442 tech roles to Infosys as part of enterprise reset plans and AI-driven restructuring efforts.
Cost tops CX spending priorities in 2026
Cost leads CX spending priorities in 2026 as AI adoption remains experimental and buyers face a crowded vendor market.
IBM triples entry-level hiring as peers cut staff for AI
IBM is tripling entry-level hiring despite AI-driven layoffs elsewhere, betting on redesigned roles and long-term talent growth.
Back-to-office mandates test BPO talent retention in 2026
Back-to-office mandates are testing BPO talent retention as firms rethink remote delivery and hybrid work strategies in 2026.
Accredited BPO providers win trust in new research
Research shows 94% of buyers prefer accredited BPO providers as trust in sales teams weakens across key global markets.
69% say skills go unused at work, survey finds
A Resume Now survey finds 69% say their skills go unused at work, raising retention risks as 72% consider job hunting.
Ready to transform your operations?
We’ll connect you with vetted BPO partners that fit your exact needs. Plus, get exclusive BPOInsider insights to help you outsource with confidence.
-
Free, independent quotes
-
Expert teams across 100+ roles
-
Clear comparison on scope, cost, and coverage
100% Free & No Obligation