News & Updates

Oracle cuts thousands in sweeping global layoffs

by Michael Corpus | April 20, 2026 | News, Workforce & AI | 0 Comments

Image Source: https://futurumgroup.com/wp-content/uploads/2022/08/Oracle-Layoffs-994x663-1.png.webp Oracle cuts thousands in sweeping global layoffs USTIN, Texas — Oracle has begun one of the largest workforce reductions in its history, cutting thousands of jobs...

DOLE job fairs yield more than 1,800 hires on the spot

by Michael Corpus | April 20, 2026 | Labor and Employment, News | 0 Comments

Image Source: https://newsinfo.inquirer.net/files/2024/02/Department-of-Labor-and-Employment-DOLE-training-2024.png [Department of Labor and Employment logo FILE IMAGE] MANILA, Philippines — Department of Labor and Employment job fairs placed more than 1,800 job...

Foundever’s CX training program signals BPO shift to in-house training

by Michael Corpus | April 20, 2026 | BPO Workforce Trends, News | 0 Comments

Image Source: https://business.inquirer.net/576676/foundever-clinches-tesda-certification-for-cx-training-program MANILA — Foundever’s recent certification from the Technical Education and Skills Development Authority is highlighting a broader shift in the...

AI makes agents more capable, ‘not jobless,’ CEO says

Feb 25, 2026 | AI & BPO, News

Artificial intelligence will not replace call center workers, but will make them more effective by simplifying the software they use, a contact center executive said. Vasili Triant, chief executive of UJET, said AI is more likely to turn call center agents into...