News & Updates
Back-to-office mandates test BPO talent retention in 2026
Back-to-office mandates are testing BPO talent retention as firms rethink remote delivery and hybrid work strategies in 2026.
Accredited BPO providers win trust in new research
Research shows 94% of buyers prefer accredited BPO providers as trust in sales teams weakens across key global markets.
69% say skills go unused at work, survey finds
A Resume Now survey finds 69% say their skills go unused at work, raising retention risks as 72% consider job hunting.
AI makes agents more capable, ‘not jobless,’ CEO says
Artificial intelligence will not replace call center workers, but will make them more effective by simplifying the software they use, a contact center executive said. Vasili Triant, chief executive of UJET, said AI is more likely to turn call center agents into...
No technology has me dreaming bigger than AI, Pichai says
Sundar Pichai calls AI the biggest platform shift of his lifetime as Google unveils a $15B AI hub and infrastructure plan in India.
AI adoption rises as workforce readiness lags in Singapore, Malaysia
AI adoption is rising in Singapore and Malaysia, but workforce readiness gaps may determine which firms gain in 2026.
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