by admin | Feb 25, 2026 | BPO Workforce Trends, News
FEBRUARY 18, 2026 — Back-to-office mandates are putting new pressure on BPO providers that expanded remote contact center delivery after the pandemic. In an industry commentary released Wednesday by Ryan Strategic Advisory, it noted that the return-to-office mandates...
by admin | Feb 25, 2026 | News, Uncategorized
JANUARY 2026 — New research cited by Intelligent Sourcing suggests BPO buyers are more likely to choose accredited providers. Thus, trust in sales teams remains weak across key markets. In a report by Ryan Strategic Advisory earlier this year. It showed that 75% of...
by Michael Corpus | Feb 25, 2026 | News, Workplace Trends
NY, UNITED STATES — Most workers say their skills are going unused on the job, a new national survey from Resume Now found, pointing to rising risks for retention and career development. The report, published Jan. 30, says 69% of employees report their skills...
by Michael Corpus | Feb 25, 2026 | AI & BPO, News
Artificial intelligence will not replace call center workers, but will make them more effective by simplifying the software they use, a contact center executive said. Vasili Triant, chief executive of UJET, said AI is more likely to turn call center agents into...
by Michael Corpus | Feb 25, 2026 | Global AI Leadership, News
INDIA, February 19, 2026 — Google CEO Sundar Pichai said AI is the technology that makes him dream bigger, calling it the biggest platform shift of his lifetime in remarks delivered Thursday at the AI Impact Summit in New Delhi, India. Pichai tied the message to...
by admin | Feb 25, 2026 | News, Workforce & AI
AI use is rising fast in Singapore and Malaysia, but workforce readiness is lagging and could shape which organisations see gains in 2026, workforce intelligence company Epitome Global said. The firm’s aggregated skills assessments across both markets from 2023 to...
