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State of Global Outsourcing 2026

Key trends shaping the future of work, AI integration, and offshore markets.

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DICT eyes countryside expansion as 700K BPO jobs up for grabs

DICT eyes countryside expansion as 700K BPO jobs up for grabs

by Michael Corpus | Mar 9, 2026 | Cybersecurity & National Security, News, Technology

CALAPAN CITY, Oriental Mindoro (PIA) — Up to 700,000 jobs in the IT-BPM sector remain available nationwide, with about half expected to be located in provincial areas as the government pushes to expand digital employment beyond major cities, the Department of...
Trump orders federal agencies to stop using Anthropic amid AI dispute

Trump orders federal agencies to stop using Anthropic amid AI dispute

by admin | Mar 3, 2026 | Cybersecurity & National Security, News, Technology

Pic: Reuters President Donald Trump ordered all federal agencies to immediately stop using AI tools made by Anthropic, escalating a dispute over the company’s refusal to grant the Pentagon unrestricted access to its systems, March 1, 2026. The move follows the Defense...
In-house vs Outsourced NOC: When 24/7 Coverage Makes Sense

In-house vs Outsourced NOC: When 24/7 Coverage Makes Sense

by admin | Mar 3, 2026 | Articles, Technology

In telecommunications, downtime is expensive. And most of the time, customers don’t care why it happened. They care that it happened. That’s why 24/7 network monitoring is more critical than ever. Whether you’re a regional ISP, fiber provider, MVNO, or enterprise...
AI fuels shift to agentic process outsourcing, Forbes tech exec says

AI fuels shift to agentic process outsourcing, Forbes tech exec says

by Michael Corpus | Feb 27, 2026 | News, Technology

NEW YORK — AI is pushing companies to hand more everyday operations to software, Forbes contributor and tech executive Sanjay Srivastava wrote in a Feb. 16 commentary. Srivastava said the biggest near-term change “will not be ‘better content.’” Instead, he wrote, it...

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