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State of Global Outsourcing 2026

Key trends shaping the future of work, AI integration, and offshore markets.

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TSA Pay Crisis Starts Hitting Passenger Experience as Shutdown Drags On

TSA Pay Crisis Starts Hitting Passenger Experience as Shutdown Drags On

by Michael Corpus | Apr 20, 2026 | Global Economy, News, Travel and Hospitality

Image Source: Evan Garcia/Reuters WASHINGTON — The U.S. air travel system faces widespread disruption as unpaid TSA workers strain operations during a partial government shutdown, leading to long lines, staffing shortages, and airport delays nationwide, March 24,...

Airlines raise fares as fuel costs surge and airport disruptions mount

by Michael Corpus | Apr 20, 2026 | Global Conflict, Global Economy, News, Travel and Hospitality

Image Source: https://www.nytimes.com/2022/12/17/us/tsa-firearms-record.html NEW YORK — Airlines are raising fares and warning of continued price increases as surging fuel costs and widespread airport disruptions test travel demand, industry executives and travelers...
What’s a Normal Refund Rate for Hotels, Tours, and Travel Brands? Here’s How to Bring Yours Down

What’s a Normal Refund Rate for Hotels, Tours, and Travel Brands? Here’s How to Bring Yours Down

by admin | Mar 3, 2026 | Articles, Travel and Hospitality

Refunds are common in travel. But how common is too common?  In travel, refund rates are naturally higher than in many other industries, and it‘s often because plans change, flights get delayed, and visas can get denied. Sometimes, events themselves get...
Outsourcing Travel Operations to the Philippines

Outsourcing Travel Operations to the Philippines

by admin | Feb 25, 2026 | Articles, Travel and Hospitality

The 2026 SMB Guide to Coverage, QA, and Cost Peak season is supposed to be your best time of year. It’s when you get more bookings, higher room nights, and better cash flow.  But for a lot of travel and hospitality SMBs, it also brings the same ugly pattern: slow...
Outsourcing Claims Processing in the Philippines: What Decision Makers Need to Know in 2026

Outsourcing Claims Processing in the Philippines: What Decision Makers Need to Know in 2026

by admin | Feb 25, 2026 | Articles, Travel and Hospitality

Claims processing is one of those functions that only gets attention when something goes wrong – and that in itself is wrong. If you are running an insurance firm, healthcare organization, third-party administrator, or financial services company, you already know how...

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