by admin | Feb 25, 2026 | News, Telecom & Outsourcing
FEBRUARY 11, 2026 — Telstra is moving ahead with a plan that could shift up to 442 technology roles offshore to Infosys, with consultations now underway, the company confirmed. This move came after a separate company announcement of a joint venture with Accenture,...
by admin | Feb 25, 2026 | Customer Experience & BPO, News
Cost remains the biggest factor shaping customer experience spending as companies move into 2026, according to a Nearshore Americas report. Citing David Rickard of Everest Group, the report said that cost has never gone away and it’s still going to be the number...
by admin | Feb 25, 2026 | News, Workforce & AI
IBM is tripling entry-level hiring, a move the company is framing as a long-term bet as AI changes what junior jobs look like. This unfolds in contrast with many companies announcing layoffs because of mass AI adoption. Nickle LaMoreaux, IBM senior vice president and...
by admin | Feb 25, 2026 | BPO Workforce Trends, News
FEBRUARY 18, 2026 — Back-to-office mandates are putting new pressure on BPO providers that expanded remote contact center delivery after the pandemic. In an industry commentary released Wednesday by Ryan Strategic Advisory, it noted that the return-to-office mandates...
by admin | Feb 25, 2026 | News, Uncategorized
JANUARY 2026 — New research cited by Intelligent Sourcing suggests BPO buyers are more likely to choose accredited providers. Thus, trust in sales teams remains weak across key markets. In a report by Ryan Strategic Advisory earlier this year. It showed that 75% of...
by Michael Corpus | Feb 25, 2026 | News, Workplace Trends
NY, UNITED STATES — Most workers say their skills are going unused on the job, a new national survey from Resume Now found, pointing to rising risks for retention and career development. The report, published Jan. 30, says 69% of employees report their skills...
