News & Updates
Cheap labor no longer enough amid AI, policy pressure
Image Source: https://www.reuters.com/business/us-fcc-votes-advance-wireless-spectrum-auction-avoid-aviation-standoff-2025-11-20/ Global outsourcing is moving beyond its low-cost labor model as new policy moves and artificial intelligence reshape how companies deliver...
FCC crackdown targets offshore call centers, threatens PH BPO
Image Source: https://arstechnica.com/tech-policy/2023/09/senate-confirms-biden-fcc-nominee-finally-giving-democrats-a-3-2-majority/ MANILA — A new U.S. crackdown on offshore telecom call centers could put fresh pressure on the Philippine BPO industry, but the bigger...
Transcosmos pushes BPO deeper into healthcare with pharmacy pact
Image Source: https://www.green-japan.com/company/8003 TOKYO — Transcosmos has partnered with Tokyo University of Pharmacy and Life Sciences to help overhaul pharmacy operations as Japan braces for a projected pharmacist shortage by 2040, the company said March 10....
Airlines raise fares as fuel costs surge and airport disruptions mount
Image Source: https://www.nytimes.com/2022/12/17/us/tsa-firearms-record.html NEW YORK — Airlines are raising fares and warning of continued price increases as surging fuel costs and widespread airport disruptions test travel demand, industry executives and travelers...
BPO workers back transport strike as oil price hikes hit transport, labor
Image Source: https://www.facebook.com/photo/?fbid=1254928153408451&set=pcb.1254929343408332 MANILA, Philippines — Business Process Outsourcing (BPO) workers joined the two-day nationwide transport strike, warning that rising fuel prices are disrupting commutes...
Salesforce pushes AI into Sales Calls
Image Source: https://www.salesforce.com/blog/what-does-salesforce-do/ Salesforce is moving to embed artificial intelligence directly into live sales and customer service interactions, positioning what it calls “ambient intelligence” as the next phase of enterprise AI...
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