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State of Global Outsourcing 2026

Key trends shaping the future of work, AI integration, and offshore markets.

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Qualtrics launches AI agents to act on customer feedback in real time

by Michael Corpus | Mar 25, 2026 | AI & BPO, News

image source: https://share.google/EU1X50iUgk18bpHzx Qualtrics has launched new artificial intelligence tools designed to help companies capture customer feedback across more channels, analyze it faster, and respond in real time.  The company made the announcement in...
Oil falls, stocks rebound on hopes of pause in Iran crisis

Oil falls, stocks rebound on hopes of pause in Iran crisis

by Michael Corpus | Mar 25, 2026 | Global Conflict, News

image source: https://share.google/wNTEpA5BwEJmFar16 LONDON — Oil prices and stock markets have seen sharp swings following Trump’s comments on a possible pause in U.S. strikes on Iran. Investors briefly took comfort from signs that the conflict might ease, sending...
U.S. weighs stricter oversight of offshore call centers

U.S. weighs stricter oversight of offshore call centers

by Michael Corpus | Mar 25, 2026 | BPO Workforce Trends, News

image source: https://share.google/dV3Jj8hx8WOBR2NMC WASHINGTON — The Federal Communications Commission released a draft proposal to regulate foreign call centers used by U.S. telecommunications providers, citing concerns over data security, privacy and customer...
World Bank approves $800M loan to boost Philippine growth, jobs

World Bank approves $800M loan to boost Philippine growth, jobs

by Michael Corpus | Mar 25, 2026 | Global Economy, News

image source: https://share.google/P2w1IYFgbI3khEoIa MANILA, Philippines — The World Bank has approved an $800 million loan for the Philippines to support economic reforms, attract more private investment and help workers build job skills, the institution said, March...
Trump administration defends Pentagon blacklisting of Anthropic

Trump administration defends Pentagon blacklisting of Anthropic

by Michael Corpus | Mar 25, 2026 | News

image source: https://share.google/tUUc57Jtpo7OdsFDS WASHINGTON — The Trump administration defended the Pentagon’s decision to blacklist artificial intelligence firm Anthropic in federal court, arguing the move is lawful and rooted in national security concerns, March...
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