by Michael Corpus | Mar 6, 2026 | Industry Report, Philippine IT-BPM Industry
Executive summary The Philippines IT BPM industry is heading into 2026 with a clear shift. More of the growth is coming from higher value work, even though big contact center programs still drive the bulk of the volume. Export revenue was reported at $29.5B in 2021,...
by Michael Corpus | Mar 6, 2026 | BPO Workforce Trends, Industry Report
Executive summary Global Capability Centers, often called GCCs, are no longer just back-office support hubs. Over the past five years, they have expanded rapidly in both size and strategic importance. Today, enterprise-owned offshore and nearshore centers are handling...
by Michael Corpus | Mar 6, 2026 | Industry Report, Workforce & AI
Executive summary Artificial intelligence (AI), especially newer generative AI tools, is changing the big labor-market question. It’s less about “Will machines replace people?” and more about “Which parts of jobs will AI handle, which parts will people still do, and...
by Michael Corpus | Feb 27, 2026 | News, Technology
NEW YORK — AI is pushing companies to hand more everyday operations to software, Forbes contributor and tech executive Sanjay Srivastava wrote in a Feb. 16 commentary. Srivastava said the biggest near-term change “will not be ‘better content.’” Instead, he wrote, it...
by Michael Corpus | Feb 25, 2026 | Global Trade & Policy, News
BRUSSELS — The European Parliament’s top trade official said he will urge lawmakers to freeze ratification of the EU-U.S. trade deal as legal and political uncertainty swirls around President Donald Trump’s latest tariff moves, Feb. 23, 2026. Bernd Lange, chair of the...
