by Michael Corpus | Mar 9, 2026 | BPO Workforce Trends, News, Uncategorized
Cebu City Mayor Nestor Archival CEBU CITY, Philippines — Cebu City has launched its “Cebu City 24/7 Service” program, also called “Mayor of the Night,” to provide government services beyond regular office hours for night-shift workers, March 2. The initiative is...
by Michael Corpus | Mar 9, 2026 | BPO Workforce Trends, News
DHAKA, Bangladesh — Bangladesh’s call centre industry has struggled to deliver on early expectations of becoming a major global outsourcing hub despite nearly two decades of growth, according to a Feb. 28 The Business Standard report. Slow growth despite early promise...
by Michael Corpus | Mar 6, 2026 | BPO Workforce Trends, Industry Report
Executive summary Global Capability Centers, often called GCCs, are no longer just back-office support hubs. Over the past five years, they have expanded rapidly in both size and strategic importance. Today, enterprise-owned offshore and nearshore centers are handling...
by admin | Feb 25, 2026 | BPO Workforce Trends, News
FEBRUARY 18, 2026 — Back-to-office mandates are putting new pressure on BPO providers that expanded remote contact center delivery after the pandemic. In an industry commentary released Wednesday by Ryan Strategic Advisory, it noted that the return-to-office mandates...
