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State of Global Outsourcing 2026

Key trends shaping the future of work, AI integration, and offshore markets.

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Europe’s healthcare turn to outsourcing as costs, complexity rise

by Michael Corpus | Apr 20, 2026 | Healthcare, News

Image Source: https://www.marketdataforecast.com/market-reports/europe-healthcare-bpo-market LONDON — Healthcare providers across Europe are increasing their outsourcing of core administrative and support functions as rising costs, regulatory demands and staffing...

U.S. labor market falls as consumer confidence rises

by Michael Corpus | Apr 20, 2026 | Labor and Employment, News

Image Source: https://www.bloomberg.com/news/newsletters/2025-09-05/limp-us-jobs-report-may-show-a-market-about-to-climb-or-sink Job seekers attend a fair in Chicago.Photographer: Jamie Kelter Davis/Bloomberg WASHINGTON — U.S. consumer confidence rose in March, but a...

Salesforce expands Slackbot as central hub for AI Agents

by Michael Corpus | Apr 20, 2026 | News, Workforce & AI

Image Source: https://slack.com/features/slackbot SAN FRANCISCO — Salesforce on April 1 announced more than 30 new Slackbot capabilities aimed at solving a growing problem in enterprise artificial intelligence: disconnected tools that fail to turn insights into...

Australia flags weak enforcement of under-16 social media ban

by Michael Corpus | Apr 20, 2026 | News, Social Media

Image Source: https://content.api.news/v3/images/bin/8ab6884c63fad234020d6d14d8837db7?width=1024 SYDNEY, Australia — Australia’s internet regulator said major social media platforms are failing to fully enforce a nationwide ban on users under 16, months after the law...

Google launches ‘AI Works for Britain’ to widen access to AI skills

by Michael Corpus | Apr 20, 2026 | News, Workforce & AI

Image Source: https://blog.google/company-news/inside-google/around-the-globe/google-europe/united-kingdom/googles-ai-works-for-britain-aims-to-help-stuck-brits-unlock-progression/ LONDON — Google on Tuesday launched “AI Works for Britain,” a nationwide initiative...
TSA Pay Crisis Starts Hitting Passenger Experience as Shutdown Drags On

TSA Pay Crisis Starts Hitting Passenger Experience as Shutdown Drags On

by Michael Corpus | Apr 20, 2026 | Global Economy, News, Travel and Hospitality

Image Source: Evan Garcia/Reuters WASHINGTON — The U.S. air travel system faces widespread disruption as unpaid TSA workers strain operations during a partial government shutdown, leading to long lines, staffing shortages, and airport delays nationwide, March 24,...
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